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The company's knowledge management system
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PROBLEM
  • 1
    A large number of disparate sources with data, the lack of processes for updating them, long recruitment of employees, difficulties in finding the necessary documents.
RESULT
  • We have created a single structured document repository that combines all data sources (ERP, CRM, contact center, 1C and others) with convenient search by parameters and context;
  • We implemented the functionality of internal testing of employees, which reduced the period of their adaptation in the company;
  • Automated business processes for updating documents and notifying employees of changes that have occurred;
  • We have implemented an omnichannel collection of requests from messengers and voice bots.
The implementation of the project made it possible to systematize the work with documents, increase the competence of employees and customer loyalty.
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