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CRM system for the sales department, discount control
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PROBLEMS
  • 1
    Lack of transparency in the request processing process, there is no certainty that all received requests have been processed by managers;
  • 2
    There are situations when managers sell products cheaper than their cost price due to overlapping discount programs;
  • 3
    The order processing and product shipment processes are not structured;
  • 4
    Managers sell products that have run out of stock.
RESULT
  • Omnichannel collection of applications in a single system (Website, mail, telephony, messengers) and their distribution by the manager, taking into account their loading and assignment to clients, has been implemented;
  • Integration with 1C has been set up for products, contractors, and stock balances;
  • The business processes of sales, reserve formation, formation of transactions and orders, and product delivery are automated;
  • The tagging functionality has been implemented to help managers with what they can replace products that are not in stock;
  • Analytical reports have been created to identify bottlenecks and analyze sales in various cross-sections.
The implementation of the project has significantly improved the efficiency of managers, increased customer loyalty, and minimized human error.
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